Terms of Service

01About these terms

These Terms of Service ("Terms") apply to your use of Rival Network ("Rival Network", "we", "us", "our"). This includes our game servers, this website (rivalnetwork.co.uk), our store and our Discord community. Rival Network is an online gaming community run by its founders in the United Kingdom.

By connecting to our servers, using this website or buying from our store, you agree to these Terms, our Rules and our Privacy Policy. If you don't agree, please don't use our services.

Your legal rights. If you are a consumer, you have legal rights, including under the Consumer Rights Act 2015. Nothing in these Terms affects those rights. You can get free advice from Citizens Advice.

02Who can use our services

• You must be 18 or over to play on our servers, join our community or buy from our store.
• You must use your own Steam account, and you are responsible for keeping it secure. Anything done on or with your account is your responsibility.
• To buy from our store you must sign in through Steam. If you use a shared or public device, sign out when you have finished. You can also use "Log out everywhere" to sign out on all your devices.
• Our services are for personal, non-commercial use only.
• You must not use our services if you have been banned from them, unless the ban has been lifted.

03Playing on our servers

Our servers are free to play. When you play, you must follow our Rules, including any rules for the specific server you are on. The game's own terms, and those of Steam, also apply.

Our staff may warn, mute, kick or ban players who break our Rules or these Terms, or who harm other players' experience. Staff decide how serious a breach is. We will act fairly and in proportion to the breach. If you disagree with a decision, you can appeal by opening a ticket in our Discord.

We don't guarantee you a place on any server, for example when it is full or has a queue.

04Our store

Our store sells digital perks for our game servers, such as ranks and kits ("Purchases"). You need to sign in through Steam to buy. When you buy a Purchase:

• You get a personal, non-transferable licence to use it on our servers, as these Terms describe. You don't own it.
• Purchases, and any in-game items you get from them, have no cash value. You can't exchange, sell or trade them for real money.
• The store listing sets out exactly what you get. This includes the perks, the server it applies to, any kit contents and cooldowns, and how long it lasts. What's included can be different on different servers.

We check our listings carefully. If we make an obvious pricing error, we may cancel the order and refund you in full.

05Prices and payment

Payments in our store are processed by Paynow (PayNow Services, Inc.), which acts as the Merchant of Record. This means:

• Paynow is the seller of record for your payment and acts on our behalf. Your payment is also covered by Paynow's Buyer Agreement.
• Paynow calculates and collects any VAT or sales tax. It shows you the final price before you pay.
• Your bank or card statement will show the payment as "PAYNOW.GG".
• We are responsible for delivering your Purchase and for the perks themselves.

We may change our prices at any time. A price change won't affect orders you have already paid for. See Section 7 for how price changes affect subscriptions.

06Delivery

• Purchases are delivered automatically, usually within a few minutes of payment. You may need to be connected to the server, or reconnect, for in-game perks to apply.
• Purchases are delivered to the Steam account you signed in with. For a gift, they go to the Steam ID you enter. If you link a Discord account for Discord roles, check it is the right one.
• If you enter the wrong Steam ID for a gift, or link the wrong Discord account, contact us as soon as possible. We will try to help, but we can't guarantee to move a Purchase that has already been delivered to someone else's account.
• If your Purchase hasn't arrived within 24 hours, open a ticket in our Discord or email [email protected] with your order reference.

07Ranks and subscriptions

Ranks are sold as monthly subscriptions:

• Your subscription renews automatically every month, and you are charged the price shown at checkout, until you cancel.
• You can cancel at any time at checkout.paynow.gg/subscriptions, using the email address you paid with. You can also ask us for help. Cancelling stops future payments, and you keep your rank until the end of the month you have already paid for.
• We don't give partial refunds if you cancel part-way through a month.
• If we change the price of your rank, we will tell you before your next renewal. The new price only applies if you don't cancel before then.
• If a payment fails, your rank may be paused or removed until payment is made.

Each rank's perks are listed in the store. Some ranks include kits. Perks apply to the server or servers named in the listing.

08Kits

• Kits are sold separately for each server, and some are also included with ranks. A kit can only be used on the server it was bought for.
• The store listing shows each kit's contents, cooldown and how long you can use it.
• Once you claim a kit, the items are normal in-game items. You can lose them through normal gameplay, such as dying, being raided or a wipe. We don't replace lost items, including items lost because of game bugs.

09Wipes, changes and server closures

Wipes

Our servers wipe on a regular schedule. Wipes reset in-game progress, bases and items, including items claimed from kits. A wipe does not end an active rank subscription.

Changes to perks

We may make reasonable changes to ranks, kits and server settings. We might do this to keep the game balanced, to respond to game updates or to fix problems. If a change would significantly reduce what you get from an active subscription, we will tell you in advance, and you can cancel before your next payment.

Updates to the game from its developer can sometimes break features temporarily. We will fix these as quickly as we reasonably can.

Server closures

If a server closes or is replaced while you have an active rank, we will move your perks to an equivalent server on our network. If there isn't an equivalent server, we will cancel your subscription so you aren't charged again.

10Cancellations and refunds

Your 14-day cancellation right

UK law normally gives you 14 days to cancel an online purchase. For digital content, you lose this right once delivery starts, as long as you agreed to immediate delivery and confirmed you understand you lose the right. At checkout, you will be asked to agree to immediate delivery and to confirm this. Because Purchases are delivered straight away, you can't cancel for a change of mind and we don't give refunds once a Purchase has been delivered.

When you are entitled to a remedy

This doesn't affect your legal rights. If a Purchase is faulty, not as described or not delivered, contact us and we will repair or replace it. If we can't do that within a reasonable time, we will give you a full or partial refund.

How to ask

Open a ticket in our Discord or email [email protected] with your order reference and a description of the problem. Please contact us first, because we can usually sort things out fastest.

As the Merchant of Record, Paynow also reviews refund requests under its own terms and may decide them itself. Refunds are paid by Paynow back to your original payment method, usually within a few business days. Any perks linked to a refunded Purchase will be removed.

11Chargebacks and payment disputes

If there is a problem with a Purchase, please contact us first. We are always happy to help. If you open a chargeback or payment dispute with your bank or payment provider without contacting us first:

• your perks may be removed, and your access to our servers and store may be suspended while the dispute is open; and
• if the dispute is fraudulent, for example you received your Purchase and used it, you may be permanently banned. Paynow may also refuse future payments from you.

If a dispute is decided in your favour because of a genuine problem with your order, we won't hold it against you.

12Bans and loss of perks

• If you are banned for breaking our Rules or these Terms, you lose access to your perks during the ban and won't get a refund. This includes time left on a subscription and unused kits.
• A temporary ban doesn't extend or pause your subscription.
• If you are permanently banned, we will cancel your subscription so you aren't charged again.
• If your ban is overturned on appeal, we will restore your perks for the rest of the period you paid for.

13Gifts and transfers

• You can buy a Purchase for another player by entering their Steam ID at checkout. You are responsible for entering it correctly.
• The person receiving the gift must be 18 or over, and these Terms apply to them when they use it.
• Once a gift has been delivered, it can't be refunded to the buyer for a change of mind.
• Purchases can't be transferred between Steam accounts after delivery. You also must not sell or share your account to pass on perks.

14Acceptable use

When using any part of Rival Network, you must not:

• cheat, use exploits or scripts, or break our Rules;
• take advantage of bugs in our store, delivery system or perks. Please report them. We may remove anything obtained through a bug;
• sell, trade or advertise in-game items, perks or accounts for real money, or resell Purchases;
• make fraudulent payments or use someone else's payment details without permission;
• try to disrupt, overload or gain unauthorised access to our servers, website or systems;
• pretend to be our staff or anyone else.

15Intellectual property

The Rival Network name, logo, website and other content we create belong to us. You may not copy or use them without our permission. Rust and its related content belong to Facepunch Studios, and Steam belongs to Valve Corporation. Rival Network is a community project and is not affiliated with or endorsed by either company.

16Availability of our services

We work hard to keep our servers and website running, but we can't promise they will always be available or free from errors. Services may be unavailable because of maintenance, game updates, attacks such as DDoS, or problems with our hosting providers.

If a server you hold a rank on is unavailable for more than 72 hours in a row because of a problem on our side, contact us. We will add the lost time to your rank or offer another fair remedy.

17Our responsibility to you

If we break these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of that. We are not responsible for loss or damage that isn't foreseeable. Our services are for personal use, so we are not responsible for business losses.

As far as the law allows, our total responsibility to you is limited to the amount you paid us in the 12 months before the problem happened.

Nothing in these Terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit. This includes your rights under the Consumer Rights Act 2015.

18Ending these terms

You can stop using our services at any time. If you have a subscription, cancel it so you aren't charged again.

We may suspend or end your access if you seriously or repeatedly break these Terms or our Rules. If we decide to close Rival Network entirely, we will give at least 30 days' notice where we can. We will also cancel all subscriptions so no further payments are taken.

19Changes to these terms

We may update these Terms from time to time. The "Last updated" date at the top of this page shows when they last changed. If we make significant changes, we will announce them on our Discord and on this website before they take effect. If a change affects an active subscription, you can cancel before your next payment. If you keep using our services after a change, the updated Terms apply.

20Governing law and disputes

If you have a complaint, please contact us first. Most problems can be sorted out quickly through a Discord ticket.

These Terms are governed by the laws of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts. If you live elsewhere, you keep any consumer protections the law of your country gives you.

21Contact us

For questions about these Terms, a Purchase or your account, open a ticket in our Discord or email [email protected]. For questions about your personal data, see our Privacy Policy.